Shipping & Returns Policy

Shipping Policy
Cemara Ayu E-store only delivers to addresses in Malaysia under the following terms & conditions:
• Successful online retail purchase orders received after 2pm daily will be processed the following working day. There will be no delivery on Saturdays, Sundays and public holidays.
• Standard local delivery will take approximately 3-4 working days for Peninsular Malaysia and 4-5 working days for addresses in Sabah & Sarawak.
• Shipping charges are calculated automatically based on your bag or car items. The amount is payable upon checkout.
• For deliveries returned to Cemara Ayu Sdn Bhd due to recipients none responds to the shippers deliver attempts, will be charged for the re-processing and re-delivery.
•  For shipment outside Malaysia, please contact us at for further information.

Return Policy

• All products that are purchased from our E-store are non-exchangeable and non-refundable except for the manufacturer defect, wrong product(s) delivered.
• Cemara Ayu will not be held responsible for any damage or loss caused during the shipment process.
• To request for a return/ exchange, please drop us an email at or call us within 7 days after receipt of your order(s).
• Items you wish to return/ exchange need to be sent to us 14 days from the date you received the item(s).
•  To be eligible for a return/ exchange, your item must be unused and unmodified.
• We do not practice cash refund. All return(s) will be made in kind of the same value unless it is deemed as out of stock/ discontinues by Cemara Ayu.

• Once a purchase is made via Cemara Ayu E-store, we will not accept any order cancellation, despite the order has not been processed yet.
• The total order amount is strictly non-refundable.
• IMPORTANT: Please double check the product(s) ordered and the delivery address before checkout from your shopping cart.

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